Preparation
Setting objectives
The HIT table
The successful negotiator
Setting objectives
Prioritising objectives
Drawing up the agenda
Getting to know the other side
The meeting
Invitation to a meeting
Last-minute changes to the agenda
The meeting’s goals
The best approach
Proposals
Making a proposal
Responding to a proposal
Offering a counterproposal
A new offer
Types of negotiation
Clarifying positions
Introducing new ideas
Resolving differences
Dealing with deadlock
Handling conflict
Dealing with differences
Settling matters
Agreement
Finalising the agreement
Setting up an action plan
Closing
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