An introduction to emails
The email screen
Email structure
Subject lines
Formal and informal emails
Register
Formal/informal phrases
Abbreviations
Correct spelling
Enquiries
Writing and replying to enquiries
The advantages and disadvantages of email
Polite language
Requesting action
Writing to colleagues
Talking about deadlines and taking action
Common verb—noun phrases
Exchanging information
Informing and replying
Colloquial phrases and contractions
Quoting from previous emails
Being diplomatic
Making and confirming arrangements
Typical phrases for making arrangements
Prepositions of time
Saying you’re sorry
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