Jobs and responsibilities
Job titles and tasks
A sales meeting
A requisition
New contacts
At a trade fair
Relationship building
Follow-up emails
Offers
A sales pitch
The AIDA approach to sales
A request for proposal
An offer letter
Negotiations
Tips for successful negotiations
A company visit
Negotiating styles
Win-win negotiations
Orders
Telephone orders
An online order
A change to an order
Numbers and figures
Contract terms and phrases
Customer care
Dealing with problems over the telephone and in writing
An online complaint form
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