English for Telephoning

English for Telephoning offers you training in how to sequence a conversation and in strategies for communicating by telephone, as well as teaching typical expressions that will allow you to speak on the telephone successfully and with confidence.

Course Content

‘Shall I put you through?’

Telephoning basics: identifying yourself, getting through

Making excuses

Dealing with communication problems

‘Could you spell that for me?’

Exchanging and checking information

Spelling over the phone

Saying email addresses

‘Let me get back to you on that.’

Voicemail greetings

Leaving and taking messages

Prepositions

‘When would suit you?’

Making and confirming arrangements

Saying times and dates

More prepositions

Mobile phone calls

‘I’m very sorry about that.’

Making and dealing with complaints

A technical support hotline

Tips for telephone customer care

‘How does that sound?’

Making and reacting to proposals

Reaching agreements

For more information on this course, please contact me.

Contact Me
Picture of Nigel Bailey

Nigel Bailey

Nigel is a qualified Teacher of English as a Foreign Language and has been teaching in Poland since 2003. He has been teaching over the Internet since 2008 and has taught more than 1,000 students in this way.

Contact Me

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